Do you offer exchange?

Päivitetty

Yes, we offer exchanges. 

In our digital return form you can select "Exchange". We only offer a change of sizes and not colors or items.  

Please read the following information beneath thoroughly. 

https://www.aimn.fi/pages/register-return

- Enter your order number and email address in our digital return form. You will then see an overview of your order. 

- You will be given different reason codes to chose from, for example `Too large´ or `Too small´. Choose one of these and register which size you would want to exchange to.  

-Once you have confirmed the desired sizes and confirmed the exchange you will receive a return label. Now you are all set to send the order back to us. 

- Once we have received your package we will complete the exchange and send out a new package with the desired sizes. 

Please note the following information: 

- Exchanges are free of charge, meaning that no extra shipping fees will be added to your Bill. 

- You keep the same invoice, which also means that you will receive the new sizes for the same prices as your original order. IF you have chosen Klarna or Paypal as payment method you will also keep your original invoice. 

- You can contact our support at hello@aimn.com as soon as you have posted your exchange and then we can make sure to click through your registered return and speed up the exchange process for you.

- If you should receive a refund from us instead, it is because an item is sold-out. 

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